Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Marisa Tapia

Marisa Tapia

September 22, 2025

5  out of  5
rating by Marisa Tapia
"Melanie P. was super friendly and totally transparent. I enjoyed working with her and will request her next time I need help with anything. Amazing customer assistance. Thank you so much!"
We responded:
"Marisa, thank you for allowing us to help with your Auto & Renters insurance. Victoria is great at educating our clients, giving them options and allowing them to make the best choice for their coverage. We are here if you have any questions. Theresa"
Profile photo of Deloris Dreistadt

Deloris Dreistadt

September 22, 2025

5  out of  5
rating by Deloris Dreistadt
"I was drowning in my auto and home policies! Victoria was great! She was able to bundle my insurance saving me some much needed money. Thank you so much, Victoria!"
We responded:
"Deloris, thank you for allowing us to help save you money. We love educating our policyholders and allowing them to choose what best fits their needs. Welcome."
Profile photo of Thomas P

Thomas P

September 15, 2025

5  out of  5
rating by Thomas P
"Wow! Ive been a customer of Theresa"s for about 20 years, and they are very professional, know exactly what types of policies I need and Melanie took care of everything I called about today."
We responded:
"Thomas, it is an honor and privilege to serve you. Clients like you make our profession easy to do. I appreciate you. Thank you"
Profile photo of Yanetth Perez

Yanetth Perez

September 9, 2025

5  out of  5
rating by Yanetth Perez
"I Love Victoria’s service she is the best"
We responded:
"Thelma, thank you for allowing us to write your insurance. Yes, Victoria is the best!"
Profile photo of Jeffrey Long

Jeffrey Long

September 8, 2025

5  out of  5
rating by Jeffrey Long
"Excellent help, as always."
We responded:
"Jeff, thank you for letting us take care of your insurance needs. We appreciate you. "
Profile photo of Karla

Karla

September 3, 2025

5  out of  5
rating by Karla
"I received excellent customer service from Victoria. She explained available auto and home policy details in detail and offered a variety of options that worked well for us and fit within our household budget. I personally have sold health insurance for over 34 years and as a licensed life and health insurance agent myself, I really appreciate her professionalism and attention to detail. It was a very pleasurable experience working with Victoria and I look forward to being a customer many years with the Theresa Saiz Wilmert State Farm Agency! Thank you."
We responded:
"Karla, we appreciate the opportunity to handle your insurance needs. Our goal is to inform our policyholders about their coverage options so they can select the best individual plan that suits them."
Profile photo of Christine Benavidez

Christine Benavidez

August 18, 2025

5  out of  5
rating by Christine Benavidez
"Totally awesome...very friendly and personable!"
We responded:
"Christine, thank you for allowing us to help with your insurance needs. We appreciate you."
Profile photo of Eleanor Papaleo Allen

Eleanor Papaleo Allen

August 11, 2025

5  out of  5
rating by Eleanor Papaleo Allen
"Melanie explained everything in clear, understandable language. She reviewed car and house insurance, and she advised us on needed adjustments"
We responded:
"Eleanor, thank you for allowing us to help you understand and give you options to make the best decision for your coverage. We appreciate you. "
Profile photo of Johnny Tafoya

Johnny Tafoya

August 9, 2025

5  out of  5
rating by Johnny Tafoya
"Melanie’s customer service is amazing"
We responded:
"Johnny, thank you. We appreciate you "
Profile photo of MJ Morgan

MJ Morgan

August 7, 2025

5  out of  5
rating by MJ Morgan
"I am a long-time State Farm client, through several types of insurance claims. The Saiz-Wilmert agency customer service supersedes my needs in all my insurance requirements. For this meeting with Crystal, I needed clarification on my policies and help with the recent updates and new proof of insurance cards. It was very confusing, but Crystal listened to all my concerns and clarified my current insurance status and made sure my cards were current and valid. I am very grateful for all the help, understanding, and courtesy I receive with this agency."
We responded:
"Thank you for your review. We appreciate you and are always here for you. "
Profile photo of Shannon Roybal

Shannon Roybal

August 2, 2025

5  out of  5
rating by Shannon Roybal
"Melanie was so helpful! She cleared up a lot of questions I had and saved us some money!"
We responded:
"Shannon, thank you for allowing us to take care of your insurance needs, all these years. We appreciate you"
Profile photo of Bryanna Garcia

Bryanna Garcia

July 23, 2025

5  out of  5
rating by Bryanna Garcia
"Working with Victoria made choosing and setting up my policy a breeze, couldn't have been any easier!"
We responded:
"Bryanna, thank you for allowing us to service your insurance needs. "
Profile photo of valerie sanchez

valerie sanchez

July 23, 2025

1  out of  5
rating by valerie sanchez
"Does not follow up I've been trying to address an issue for 1 year no call back. Not happy."
We responded:
"Thank you for taking the time to share your feedback. We sincerely apologize for the frustration with our DSS participation discount. Your experience does not reflect the level of service we strive to provide. "
Profile photo of Courtney Katko

Courtney Katko

July 15, 2025

5  out of  5
rating by Courtney Katko
"Over the years this team has definitely earned my trust. It makes handing over the premiums easier and definitely become well worth it. You cannot put a price on peace of mind gained knowing Victoria and this team have created accurate and affordable safety net for the assets my husband and I have worked so hard for. Victoria’s diligence, knowledge and personable demeanor make the conversations clear and meaningful. Dare I say it’s a pleasure talking insurance with her!!"
We responded:
"Courtney, thank you for allowing us to take care of your insurance needs. "
Profile photo of David Cormier

David Cormier

July 14, 2025

5  out of  5
rating by David Cormier
"Excellent service at this location.. friendly folks, rapid response, professional individuals.."
We responded:
"David , its a pleasure working with you and Linda. We appreciate you more than you know. Thank you for trusting us."
Profile photo of Phyllis Cordova

Phyllis Cordova

July 12, 2025

5  out of  5
rating by Phyllis Cordova
"Professional, super friendly, knowledgeable, efficient and quick to respond. They are truly a pleasure to work with! 😃 Victoria is an amazing human being and an asset to Theresa’s office! She continues to work hard at answering my questions and always so patient with me!"
We responded:
"Phyllis, thank you. we appreciate you."
Profile photo of Rebecca Williams

Rebecca Williams

July 11, 2025

5  out of  5
rating by Rebecca Williams
"I have been with State Farm for most of my life and Miss Melanie is absolutely amazing! She is competent and is a pleasure to deal with. She knows her stuff and it shows. Truly embodies the "like a good neighbor, state farm is there" energy!"
We responded:
"Rebecca, its a pleasure servicing your insurance needs."
Profile photo of Vi Valenzuela

Vi Valenzuela

July 1, 2025

1  out of  5
rating by Vi Valenzuela
"Very disappointed with this office and agent. Had to deal with a unfortunate insurance issue because of not being thoroughly informed of my coverage. Now having visited a different insurance agent I've been thoroughly informed of what my coverage means, what I need, and may not need. The new and more proactive agent helped me to reduce costs while adding more insurance. If you need a proactive, informative agent, DO NOT GIVE THIS AGENT YOUR BUSINESS, find another agent down the street!"
We responded:
"We’re sorry to hear that you’re disappointed with our service. Upon reviewing your account history, we see that we made several attempts to invite you to review your policies, during which we would have gone over all the coverage you accepted in your policy. Thank you"
Profile photo of Marissa Gutierrez

Marissa Gutierrez

June 26, 2025

5  out of  5
rating by Marissa Gutierrez
"Victoria is very helpful 10/10!"
We responded:
"Marissa, thank you for allowing us to take care of your insurance needs. We appreciate your business. "
Profile photo of Megan Coughlin

Megan Coughlin

June 14, 2025

5  out of  5
rating by Megan Coughlin
"Victoria was very helpful she answered all of our questions and was able to help us switch over car insurance."
We responded:
"Megan, thank you for allowing us to take care of your insurance needs. We appreciate you."
Profile photo of Alisa Garrett

Alisa Garrett

May 7, 2025

5  out of  5
rating by Alisa Garrett
"Wonderful experience! Victoria is very knowledgeable and professional. It was an easy switch. Highly recommend!"
We responded:
"Alisa, welcome to our agency. We look forward to serving you. Thank you"
Profile photo of Kim Vigil

Kim Vigil

April 16, 2025

5  out of  5
rating by Kim Vigil
"Victoria is always so prompt and helpful!!"
We responded:
"Kim, thank you for allowing us to serve your insurance needs. We appreciate you."
Profile photo of Steven Montiel

Steven Montiel

April 11, 2025

5  out of  5
rating by Steven Montiel
"Victoria Castro is amazing to work with and was very effective in getting me to come back to State Farm. Her professionalism and patience are unmatched."
We responded:
"Steven, thank you for allowing us to take care of your insurance needs again. We look forward to serving you."
Profile photo of Rudy Grado

Rudy Grado

April 9, 2025

5  out of  5
rating by Rudy Grado
"Victoria was so helpful in processing everything we needed during the purchase of our new car. Thanks!"
We responded:
"Rudy, thank you for allowing us to take care of your insurance needs for all these years. We appreciate you. "
Profile photo of Kathy Nolan

Kathy Nolan

March 29, 2025

5  out of  5
rating by Kathy Nolan
"Victoria is awesome. Thank you for the updated review of my policy"
We responded:
"Kathy, it was nice visiting with you today. We appreciate you."