Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Shannon C

Shannon C

December 17, 2025

5  out of  5
rating by Shannon C
"Everyone in this office is so helpful and knowledgeable. Thank you to Victoria , Sydney and Crystal for all your hard work."
We responded:
"Shannon, thank you. Working with clients like you is always a pleasure."
Profile photo of Steven Aguilar

Steven Aguilar

December 5, 2025

5  out of  5
rating by Steven Aguilar
"Such a wonderful experience doing business with this agency today! Excellent customer service."
We responded:
"Stevie, welcome back! We look forward to taking care of your insurance needs. Hope to see you soon. Thank you, Theresa"
Profile photo of Richard Dolan

Richard Dolan

November 15, 2025

1  out of  5
rating by Richard Dolan
"My son called 11/15/25, he was placed on hold for over ten minutes. When the agent came back on the line, she told him to go online or to come in to the local branch then hung up on him."
We responded:
"Hi Rich, I apologize for the brief ten-minute wait you experienced with our after-hours partners at State Farm. The delay may have been because we were unable to locate your son’s household account, as he is not currently insured through our office. As I mentioned during our phone conversation, we would be happy to assist him. Please have him contact us during our regular office hours. Thank you, Theresa"
Profile photo of Deni Brownell

Deni Brownell

November 13, 2025

5  out of  5
rating by Deni Brownell
"Very professional and explained everything to me. Just loved working with Victoria even if it was just by phone."
We responded:
"Deni, thank you for allowing us to service your insurance needs. We appreciate you."
Profile photo of No-Leg Johnny

No-Leg Johnny

November 4, 2025

5  out of  5
rating by No-Leg Johnny
"As far as paperwork goes, this was about as quick and easy as paperwork gets! Melanie was a fantastic agent to work with"
We responded:
"Johhny, thank you, we appreciate you."
Profile photo of Breaking bad RV tours ABQ

Breaking bad RV tours ABQ

October 28, 2025

5  out of  5
rating by Breaking bad RV tours ABQ
"Teresa and her entire team including Victoria always do a fantastic job. I highly recommend State Farm for all your insurance needs."
We responded:
"Frank, thank you for being a loyal customer. We appreciate your business and friendship. We are here for you. "
Profile photo of Mary Ann Costello

Mary Ann Costello

October 10, 2025

5  out of  5
rating by Mary Ann Costello
"Victoria was very personable and professional. She took care of everything!"
We responded:
"Mary Ann, thank you for allowing us to take care of your insurance needs. We appreciate you."
Profile photo of Robert Smith

Robert Smith

October 8, 2025

5  out of  5
rating by Robert Smith
"Extremely satisfied. Melanie was friendly, professional and easy to deal with."
We responded:
"Robert, thank you for being a loyal customer to State Farm and my agency. We appreciate you and Kelly. "
Profile photo of Brenda Lopez

Brenda Lopez

October 7, 2025

5  out of  5
rating by Brenda Lopez
"She was very nice and professional"
We responded:
"Brenda, thank you for allowing us to serve your insurance needs. "
Profile photo of Codemango MacGillivray

Codemango MacGillivray

October 3, 2025

5  out of  5
rating by Codemango MacGillivray
"My experience with Melanie today was comprehensive, straight forward and to the point. She answered all of my questions and I feel better knowing that she has my back."
We responded:
"Thank you for allowing us to take care of your insurance needs. We appreciate you."
Profile photo of Jeffrey Long

Jeffrey Long

September 30, 2025

5  out of  5
rating by Jeffrey Long
"Very helpful to me, as always."
We responded:
"Jeff, thank you for letting us take care of your insurance needs. We appreciate you. "
Profile photo of Christine Kirkland

Christine Kirkland

September 24, 2025

5  out of  5
rating by Christine Kirkland
"Reviewed homeowner/auto plan I've had with State Farm yearly to make sure all cost saving options & coverage is in effect. Crystal was great in explaining my coverages & assisting in set up of Drive & Save program to lower auto premium. Also explained unknown benefit for rental car insurance. Very pleased & satisfied. Highly recommend. Thank you, Crystal!"
We responded:
"Christine, it was a pleasure seeing you. We truly appreciate you and are grateful for the opportunity to serve you. Thank you for visiting us."
Profile photo of Marisa Tapia

Marisa Tapia

September 22, 2025

5  out of  5
rating by Marisa Tapia
"Melanie P. was super friendly and totally transparent. I enjoyed working with her and will request her next time I need help with anything. Amazing customer assistance. Thank you so much!"
We responded:
"Marisa, thank you for allowing us to help with your Auto & Renters insurance. Victoria is great at educating our clients, giving them options and allowing them to make the best choice for their coverage. We are here if you have any questions. Theresa"
Profile photo of Deloris Dreistadt

Deloris Dreistadt

September 22, 2025

5  out of  5
rating by Deloris Dreistadt
"I was drowning in my auto and home policies! Victoria was great! She was able to bundle my insurance saving me some much needed money. Thank you so much, Victoria!"
We responded:
"Deloris, thank you for allowing us to help save you money. We love educating our policyholders and allowing them to choose what best fits their needs. Welcome."
Profile photo of Thomas P

Thomas P

September 15, 2025

5  out of  5
rating by Thomas P
"Wow! Ive been a customer of Theresa"s for about 20 years, and they are very professional, know exactly what types of policies I need and Melanie took care of everything I called about today."
We responded:
"Thomas, it is an honor and privilege to serve you. Clients like you make our profession easy to do. I appreciate you. Thank you"
Profile photo of Yanetth Perez

Yanetth Perez

September 9, 2025

5  out of  5
rating by Yanetth Perez
"I Love Victoria’s service she is the best"
We responded:
"Thelma, thank you for allowing us to write your insurance. Yes, Victoria is the best!"
Profile photo of Karla

Karla

September 3, 2025

5  out of  5
rating by Karla
"I received excellent customer service from Victoria. She explained available auto and home policy details in detail and offered a variety of options that worked well for us and fit within our household budget. I personally have sold health insurance for over 34 years and as a licensed life and health insurance agent myself, I really appreciate her professionalism and attention to detail. It was a very pleasurable experience working with Victoria and I look forward to being a customer many years with the Theresa Saiz Wilmert State Farm Agency! Thank you."
We responded:
"Karla, we appreciate the opportunity to handle your insurance needs. Our goal is to inform our policyholders about their coverage options so they can select the best individual plan that suits them."
Profile photo of Christine Benavidez

Christine Benavidez

August 18, 2025

5  out of  5
rating by Christine Benavidez
"Totally awesome...very friendly and personable!"
We responded:
"Christine, thank you for allowing us to help with your insurance needs. We appreciate you."
Profile photo of Eleanor Papaleo Allen

Eleanor Papaleo Allen

August 11, 2025

5  out of  5
rating by Eleanor Papaleo Allen
"Melanie explained everything in clear, understandable language. She reviewed car and house insurance, and she advised us on needed adjustments"
We responded:
"Eleanor, thank you for allowing us to help you understand and give you options to make the best decision for your coverage. We appreciate you. "
Profile photo of Johnny Tafoya

Johnny Tafoya

August 9, 2025

5  out of  5
rating by Johnny Tafoya
"Melanie’s customer service is amazing"
We responded:
"Johnny, thank you. We appreciate you "
Profile photo of MJ Morgan

MJ Morgan

August 7, 2025

5  out of  5
rating by MJ Morgan
"I am a long-time State Farm client, through several types of insurance claims. The Saiz-Wilmert agency customer service supersedes my needs in all my insurance requirements. For this meeting with Crystal, I needed clarification on my policies and help with the recent updates and new proof of insurance cards. It was very confusing, but Crystal listened to all my concerns and clarified my current insurance status and made sure my cards were current and valid. I am very grateful for all the help, understanding, and courtesy I receive with this agency."
We responded:
"Thank you for your review. We appreciate you and are always here for you. "
Profile photo of Shannon Roybal

Shannon Roybal

August 2, 2025

5  out of  5
rating by Shannon Roybal
"Melanie was so helpful! She cleared up a lot of questions I had and saved us some money!"
We responded:
"Shannon, thank you for allowing us to take care of your insurance needs, all these years. We appreciate you"
Profile photo of Bryanna Garcia

Bryanna Garcia

July 23, 2025

5  out of  5
rating by Bryanna Garcia
"Working with Victoria made choosing and setting up my policy a breeze, couldn't have been any easier!"
We responded:
"Bryanna, thank you for allowing us to service your insurance needs. "
Profile photo of valerie sanchez

valerie sanchez

July 23, 2025

1  out of  5
rating by valerie sanchez
"Does not follow up I've been trying to address an issue for 1 year no call back. Not happy."
We responded:
"Thank you for taking the time to share your feedback. We sincerely apologize for the frustration with our DSS participation discount. Your experience does not reflect the level of service we strive to provide. "
Profile photo of Courtney Katko

Courtney Katko

July 15, 2025

5  out of  5
rating by Courtney Katko
"Over the years this team has definitely earned my trust. It makes handing over the premiums easier and definitely become well worth it. You cannot put a price on peace of mind gained knowing Victoria and this team have created accurate and affordable safety net for the assets my husband and I have worked so hard for. Victoria’s diligence, knowledge and personable demeanor make the conversations clear and meaningful. Dare I say it’s a pleasure talking insurance with her!!"
We responded:
"Courtney, thank you for allowing us to take care of your insurance needs. "